eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…